Product description and recommendations for purchase and printing:
Small: 727 x 484 px (17,99 x 11,99 cm)72 dpi | 0.4 MP
Medium: 2125 x 1416 px (25,65 x 17,07 cm)300 dpi | 3 MP
Big: 5000 x 4012 px (70 x 46,67 cm)300 dpi | 45.6 MP
Currency:Mexican Peso
Mno1
Art that transcends the screen.
Each photograph is much more than an image: it is a story, an emotion, an instant captured with mastery. And we don't want it to remain digital. That's why we offer you high quality prints , ready to give life to your walls, your office or that special corner at home.Return and Refund Policy
At JoeVolumeShop, our goal is to make sure you get the most out of our unique photographs. However, we understand that inconveniences can arise. Our return and refund policy is as follows:
1. Returns and Refunds for Damaged or Defective Products
- If you receive a damaged or defective printed photo due to the printing or shipping process, please notify us within 5 business days
- We would request clear photographs of the damage or defect as evidence to process your request.
- In case of approval, we will offer you:
- Reprinting and shipping at no additional cost, o
- Full refund of the product price (excluding shipping costs).
2. Changes or Cancellations due to Order Error
- Since each photo is printed especially for you, we cannot accept returns due to customer error when ordering (e.g. incorrect choice of size or design). Please review your selection carefully before finalizing your purchase.
- If you need to cancel an order, please contact us within the first 12 hours after confirmation. Once the printing process has started, it will not be possible to cancel it.
3. Delivery Problems
- If a package does not arrive due to an error in the address provided by the customer, unfortunately we cannot issue refunds or reprint the order for free. In this case, we will work with you to find the best possible solution.
- If the order does not arrive due to courier error or for reasons beyond your control, we will investigate the case and, if appropriate, reship the order or issue a refund.
4. Exceptions
- Customized prints or prints with specific modifications requested by the customer are not eligible for return or refund, unless they arrive damaged or defective.
- We do not accept returns or refunds for changes of mind, as each photograph is printed to order.
5. Application Process
To request a return or refund, please follow these steps:
- Send an email to contacto@joevolume.shop with your order number and a description of the problem.
- Include clear photographs of the product and packaging (if applicable).
- Our team will evaluate your request and contact you within 2-3 días business days. .
6. Approved Reimbursements
- Approved refunds will be processed through the original method of payment and may take between 5-10 business days to be reflected, depending on your banking institution.
Our Commitment
We want every photograph you receive to be perfect. If you have any questions or concerns, please don't hesitate to contact us. We're here to make sure you enjoy JoeVolumeShop's art to the fullest.Thank you for choosing us to fill your space with art and emotions!
Shipping Policy
At JoeVolume.Shop, we strive to deliver your printed keepsakes as quickly and securely as possible. Below, you will find the details of our shipping policy:
Domestic Shipments (Within Mexico)
Delivery time: Orders are processed and shipped within a period of 1-2 business days. Once shipped, the estimated time of delivery is 3 a 5 business days, depending on the location.
Shipping cost: The cost varies according to weight and destination; this will be calculated at the end of your purchase.
International Shipments (Rest of the World)
Delivery time: International orders take approximately 10 business days to arrive after shipment. This time may vary depending on the customs policies and courier services of the destination country.
Shipping cost: The cost will be calculated automatically at the time of purchase according to the destination and weight of the order.
Taxes and duties: The customer is responsible for any taxes, duties or customs tariffs applicable in his country.Additional Information
Confirmation of shipment: Once your order has been shipped, you will receive an email with a tracking number so you can monitor the status of your shipment.
Unexpected delays: Although we make every effort to meet deadlines, external factors such as weather conditions, peak shipping seasons or customs problems may cause delays.
Incorrect addresses: Please carefully verify the shipping address before confirming your order. We are not responsible for delays or missed deliveries due to incorrect or incomplete addresses.
If you have any questions or need more information about your shipment, please do not hesitate to contact us through our email: (contacto@joevolume.shop). We are here to help you!
Thank you for choosing us.